My items came damaged, what should I do?

If you receive damaged products please email our customer service team info@krakenscollection.com with pictures of the damages. Once our team confirms the damages, we can issue the appropriate compensation whether that be a partial refund or a replacement. If the damages are clearly caused by the carrier mistreating the package, we ask you to resolve the issue with them. We have route package protection available at checkout if you wish to insure your package.