Order Status

  • USPS Delays

    USPS has informed us that they are currently understaffed and are experiencing delivery delays due to these shortages. As a result of this, packages are not consistently being scanned during transit and it is causing a delay in the tracking status updating. We apologize for any inconvenience, but...
  • Why was my order cancelled?

    From time to time we will get orders that get flagged as "high risk of fraud" and those orders will be cancelled. Another reason for an order being cancelled is if we accidentally oversell an item. If you wish to know exactly why your order was cancelled, please email info@krakenscollection.com.