Pre-Orders
-
Are pre-order dates guaranteed?
The pre-order date we list in the product description is the estimated date given to us by our distributors, and it is always subject to change. Delays happen, and when they do it is often out of our control. Unless something unexpected happens (ex: lost shipment), the estimated pre-order ETA is ... -
Can I buy in-stock and pre-order items together?
Orders with both in-stock and pre-order items will ship when the pre-order item arrives. If you want the in-stock item immediately, we recommend placing separate orders for in-stock and pre-order items. If you don't mind waiting until your pre-order arrives, it is fine to include both in one orde... -
Pre-Orders can be canceled within 24 hours of purchase for no cancelation fee. Orders canceled outside of the 24-hour window can be canceled for a 15% fee. This fee can be extremely painful to many, however these fees are enforced by our distributors and leave us know choice but to have a cancel ...
-
How do I check my pre-order status?
We are currently developing a new order tracker that will allow you to easily get updates on your pre-orders in real time. As for now, if you wish to know the status of your pre-order you can email info@krakenscollection.com and our support team can give you an update. -
A pre-order is an order for an item that is set to be released at a certain time in the future. By placing a pre-order, you are guaranteeing yourself the product as long as we receive the merchandise. We can only fulfill orders if the manufacturer (Funko) ships us the merchandise, if the items yo...