Shipping
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At this time we do not offer free shipping on orders. We will occasionally run free shipping campaigns, we recommend joining our SMS and Email marketing list if you wish to be notified about upcoming promotions. As part of our rewards program, we offer the ability to redeem your berries for a fre...
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We only offer shipping to the USA and USA Territories. If you do not live in one of these areas and are using a reshipper to send the package to you, we are not responsible for any damages that occur during transit and will be unable to offer compensation. We ask that you make sure that both you...
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My package got returned to sender, what should I do?
If a package is returned to the sender to due an invalid shipping address provided by the customer, the customer will be required to pay additional shipping in order to have their package reshipped. If they do not want to pay this fee, the order will be canceled and charged a 15% fee. Please make... -
My package was stolen/lost in transit, what should I do?
Unfortunately, once a package leaves our warehouse we no longer have control over it. If you believe your package was stolen or lost, we recommend opening a claim with the carrier to get the issue resolved. We have route package protection available at checkout if you wish to insure your package ... -
My tracking number hasn't updated, is that normal?
When you receive a tracking number from us, it means that we have begun the fulfillment process by issuing your order a shipping label. When a label is made, that means your order is currently being picked by our warehouse and ready for shipping. It can take 1-2 business days for an order to go t... -
My tracking number says "Status Unavailable", what should I do?
Sometimes our system will send you a tracking number but attach it to the incorrect carrier. Although this is rare, it can still happen. It will most commonly happen with UPS tracking numbers being sent as USPS tracking numbers. A common UPS tracking number is something like "1Z536VR5464676071", ... -
What companies do you ship with?
We ship USPS First class mail for single pops and smaller orders. We use UPS ground and parcel select for larger orders. At this time we do not offer expedited shipping methods.